Política de Privacidad
Compromiso de protección de datos personales y uso responsable de la información en Spa Natural Center
Last updated: October 5, 2024
At Flavio Acuña Spa Natural Center, S.R.L., (hereinafter, “the Spa”), we are committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use and protect the personal information you provide to us through our website and other services.
Information Gathered
When you use our services and access our website, we may collect the following personal information:
- Contact information: such as name, e-mail address, telephone number and mailing address.
- Payment information: In the case of reservations or purchases, we may collect credit or debit card and other financial information.
- Browsing information: such as IP address, browser type, length of visit and pages visited on our site.
- Other information: voluntarily provided by you through contact forms, surveys or interaction with our staff.
Use of Information Collected
We use the information we collect for the following purposes:
- Process reservations and payments: to confirm and manage your reservations at our spa.
- Improve our services: to personalize your experience on our site and continually improve our service offerings.
- Communications: to send you booking confirmations, updates about our services, special promotions and other related communications.
- Legal compliance: to comply with our legal and regulatory obligations.
Cardholder Data and Payment Security
To process transactions made through our website, we use the PayPal platform, ensuring secure handling of customer information and complying with applicable regulations.
Processed Information
In the case of payments made through PayPal, we collect information necessary to complete the transaction, such as:
- Name of the PayPal account holder.
- Email address associated with the PayPal account.
Payment Security
The Spa does not store financial information on its servers. All data provided for payments is handled directly by PayPal, using advanced encryption technology and complying with international security standards, such as PCI DSS.
PayPal processes information securely and confidentially, protecting data from misuse, alteration or unauthorized access.
If you have questions or concerns regarding the processing of your payments, you can contact us at info@spanaturalcenter.com.
Use of Information Collected
- Process reservations and payments: to confirm and manage your reservations at our spa.
- Improve our services: to personalize your experience on our site and continually improve our service offerings.
- Communications: to send you booking confirmations, updates about our services, special promotions and other related communications.
- Legal compliance: to comply with our legal and regulatory obligations.
Data Protection
The Spa is committed to protecting the personal information you provide to us. We implement appropriate technical and organizational security measures to prevent the loss, misuse, unauthorized access, disclosure and alteration of your personal data.
Cookies and Tracking Technologies
Our website uses cookies and other similar technologies to enhance your browsing experience. Cookies are small files that are stored on your device and allow the website to remember your preferences and personalize your experience.
You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our site.
For more details, please see our Cookie Policy.
Sharing Information with Third Parties
- Service providers: such as payment processors, booking platforms, marketing and analytics providers, among others, that help us manage our operations.
- Legal compliance: in case it is necessary to share your information in order to comply with a legal obligation or to respond to a legal process.
User Rights
- Right of access: you may request a copy of the personal data we hold about you.
- Right of rectification: you may request the correction of any inaccurate or incomplete information.
- Right of deletion: you may request that we delete your personal data, except where we are legally obliged to retain it.
- Derecho de objeción: puede oponerse al tratamiento de sus datos en determinadas circunstancias.
Data Retention
Changes in the Privacy Policy
Contact
If you have any questions or concerns about this Privacy Policy or the treatment of your personal data, please do not hesitate to contact us at info@spanaturalcenter.com.