Wellness and Conduct Policy

Guidelines that ensure a safe and respectful environment for all clients and staff of Spa Natural Center

Date of last update: October 15, 2024

At Flavio Acuña Spa Natural Center, S.R.L., we are dedicated to offering a relaxing and harmonious environment for all of our clients. To ensure that your experience, as well as that of others, is the best possible, we ask that all clients follow our wellness and conduct guidelines during their visit, whether at our facilities or when receiving services at home.

Respect for the Environment and Other Clients

Please keep your voice low so as not to disturb the tranquility of others.
Phone conversations must be limited to the reception area or designated spaces. We ask that mobile phones be kept on silent mode during your stay.
Respect toward other clients and staff is essential. Offensive, aggressive or inappropriate behavior will not be tolerated.

Punctuality

We recommend that you arrive at least 10-15 minutes before your appointment so that you have enough time to relax and complete any necessary forms.
Arriving late may shorten your treatment time, so as not to affect other clients who have appointments scheduled afterward. If you arrive late, the service will end at the originally scheduled time, and the full treatment will be charged.
If the appointment is at your home, please make sure the space is ready to begin at the agreed time.

Use of Facilities

Clients must follow the staff’s instructions regarding the use of the facilities (relaxation areas, showers, etc.). We ask all visitors to respect the established rules to ensure a hygienic and safe environment.
Some treatments may have restrictions depending on your health condition. Please consult our Physical Condition and Health Policy for more information.

Personal Hygiene

We ask that you shower before any body treatment, especially if you have exercised before your appointment. This ensures a more pleasant experience for both you and the therapist.
For reasons of hygiene and safety, treatments are not permitted if the client has open wounds, skin infections or other conditions that may pose a risk.

Appropriate Attire

For your comfort and that of others, we recommend wearing robes or comfortable clothing provided by the spa while you are in the common areas.
During treatments, you will be provided with towels or robes as needed for your privacy.
For home treatments, it is important that the client has a private environment where they feel comfortable and that allows for the necessary privacy.

Conduct During the Treatment

During your treatment, if you feel discomfort or unease, please inform the therapist immediately so that they can adjust the pressure or approach of the treatment.
Inappropriate behavior toward our staff, including unwanted advances or comments, will not be tolerated and will result in the immediate termination of the treatment without entitlement to a refund.

Food and Beverages

Food and beverages are not permitted in the treatment areas, with the exception of water.
It is not recommended to consume alcohol before, during or after the treatment, as this could reduce the effectiveness of the therapies and affect your general well-being.

Right of Admission

The spa reserves the right to refuse service or entry to any person whose behavior is inappropriate or who does not respect the rules established in this policy.
We reserve the right to interrupt any treatment if the client does not follow these conduct guidelines or if their behavior is inappropriate toward the staff or other clients.

Policy for Home Treatments

We ask our clients to provide a quiet and suitable space for the home treatment, free of distractions such as excessive noise or interruptions.
As in our facilities, mobile phones must be kept on silent mode during the home treatment.
Mutual respect between the therapist and the client is essential. Any inappropriate behavior will result in the immediate cancellation of the service without the right to a refund.