Privacy Policy

Commitment to personal data protection and responsible use of information at Spa Natural Center

Last updated: October 5, 2024

At Flavio Acuña Spa Natural Center, S.R.L., (hereinafter, “the Spa”), we are committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use and protect the personal information that you provide to us through our website and other services.

Information Collected

When you use our services and access our website, we may collect the following personal information:

Contact information: such as name, email address, telephone number and postal address.
Payment information: if you make reservations or purchases, we may collect information about credit or debit cards, and other financial data.
Browsing information: such as IP address, browser type, length of visit and pages visited on our site.
Other information: provided voluntarily by you through contact forms, surveys or interaction with our staff.

Use of Collected Information

We use the information we collect for the following purposes:

Processing reservations and payments: to confirm and manage your reservations at our spa.
Improving our services: to personalize your experience on our site and continuously improve our range of services.
Communications: to send you reservation confirmations, updates about our services, special promotions and other related communications.
Legal compliance: to comply with our legal and regulatory obligations.

Cardholder Data and Payment Security

To process transactions made through our website, we use the PayPal platform, ensuring secure handling of customer information and compliance with applicable regulations.

Information Processed

In the case of payments made through PayPal, we collect the information necessary to complete the transaction, such as:

Name of the PayPal account holder.
Email address associated with the PayPal account.

Payment Security

The Spa does not store financial information on its servers. All data provided for payments is managed directly by PayPal, using advanced encryption technology and complying with international security standards, such as PCI DSS.

PayPal processes information securely and confidentially, protecting data against misuse, alteration, or unauthorized access.

If you have any questions or concerns regarding the processing of your payments, you may contact us at info@spanaturalcenter.com.

Use of Collected Information

We use the information we collect for the following purposes:

Processing reservations and payments: to confirm and manage your reservations at our spa.
Improving our services: to personalize your experience on our site and continuously improve our range of services.
Communications: to send you reservation confirmations, updates about our services, special promotions and other related communications.
Legal compliance: to comply with our legal and regulatory obligations.

Data Protection

The Spa is committed to protecting the personal information you provide to us. We implement appropriate technical and organizational security measures to prevent the loss, misuse, unauthorized access, disclosure and alteration of your personal data.

Cookies and Tracking Technologies

Our website uses cookies and other similar technologies to improve your browsing experience. Cookies are small files that are stored on your device and allow the website to remember your preferences and personalize your experience.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our site.

For more details, please see our Cookie Policy.

Sharing Information with Third Parties

The Spa does not sell, rent or exchange your personal information with third parties. However, we may share your data with the following types of third parties, always under strict protective measures:

Service providers: such as payment processors, reservation platforms, marketing and analytics providers, among others, who help us manage our operations.
Legal compliance: in the event that it is necessary to share your information to comply with a legal obligation or respond to a legal proceeding.

User Rights

You have the following rights regarding your personal data:

Right of access: you may request a copy of the personal data we hold about you.
Right to rectification: you may request the correction of any inaccurate or incomplete information.
Right to erasure: you may request that we delete your personal data, except where we are legally obliged to retain it.
Right to object: you may object to the processing of your data in certain circumstances.

To exercise these rights, please contact us by email at info@spanaturalcenter.com.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless the law requires or permits a longer retention period.

Changes to the Privacy Policy

The Spa reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page and, if they are significant, we will notify you through the contact details you have provided to us.

Contact

If you have any questions or concerns about this Privacy Policy or about the processing of your personal data, please do not hesitate to contact us at info@spanaturalcenter.com.